SERVICE STATUS

NGPLUS Hosted Cloud Telephony Platform

No known issues

NGPBX Hosted Cloud Telephony Platform

No known issues

Broadsoft Hosted Cloud Telephony Platform

No known issues

Go-Integrator Service

SIP Telephony Platform

Broadband Network

24th July 2024

13:30 There is a major service outage for broadband across the UK. Engineers are already investigating and aim to have service as soon as possible.

14:15 The cause of the issue has been identified is a power failure in a data centre in Manchester. Engineers are working to fix the source of the problem.

14:20 A temporary workaround has been identified. The issue has been identified as a DNS issue. Changing the DNS on your PC and/or your router to 8.8.8.8 will get around the national DNS outage.

15:40 The incident is now resolved and all customers should be running normally. If you are still experiencing issues, please reboot your router and PC. If issues still continue beyond that, please give us a call before 17:30 or after 8:30 tommorow.

Leased Line Network

Inbound Number Services

Openreach Telephone Network (Major Incidents)