SERVICE STATUS

NGPLUS Hosted Cloud Telephony Platform

Monday 23rd March 2026

11:05 The issue reported earlier is now fully resolved by the underlying network carrier.

For clarity, whilst our platform was affected by the carrier outage, our NGPLUS platform itself was functioning normally at all times.

This was UK wide connectivity issue outside of our control.

 

10:28 We are aware of a major connectivity issue with our platform which is affecting both inbound and outbound calls. On-net/Internal calls seem to be working correctly. Our low level engineers are currently diagnosing the exact location of the fault and remedial action will be taken asap. We hope for a full recovery by 11am.

Broadsoft Hosted Cloud Telephony Platform

No known issues

Nava / Go-Integrator Service

SIP Telephony Platform

Broadband Network

No known issues

Leased Line Network

Inbound Number Services

Openreach Telephone Network (Major Incidents)