123Telecom Service Status

Hosted Cloud Telephony Platform


01/11/2017 12:18         We believe that all call quality issues are resolved. Please disconnect and reconnect your handset if you continue to have any further problems. If you have any issues after a handset reset, then please let us know.


01/11/2017 11:00         Exchange engineers have advised of a major equipment power outage at one of the data centres involved in the flow of speech to/from our Cloud Telephony Platform.

Whilst the Cloud Telephony platform itself continues to run at our stand-by data centre, engineers are working to restore full capacity to resolve the speech quality issue.

Whilst we have not been given a guaranteed repair time from the exchange engineers, we would hope the matter will be resolved within the next couple of hours.

We apologise for the service quality issue.



01/11/2017 09:32            We have been made aware of an issue this morning with incoming and outgoing call quality. This is being treated as a matter of priority and is currently being investigated by engineering teams.

Go-Integrator Service

No known Issues

SIP Telephony Platform

No known Issues

Broadband Network

No known issues

Leased Line Network

No known Issues

Inbound Number Services

No known Issues

Openreach Telephone Network (Major Incidents)

No known issues