About Us

123Telecom Limited is an independent and privately owned telecommunications provider registered with Ofcom to provide communications services.

Formed in 1998, 123Telecom originally sold and distributed our own range of ISDN telephone systems under the brand Albertronic.

In 2001, 123Telecom became an OFCOM registered Telco suppling wholesale line rental and low cost calls.

In 2003, the 123Telecom launched a range of Internet access products, creating a Voice & Data supplier which was both a Telco and a ISP. The Albertronic hardware ranged was discontinued allowing the company to focus on the provision of services.

For the next 9 years, 123Telecom expanded their Voice & Data customer base to thousands of business clients across the UK. Our core differential was the way we interacted with our clients with truly personal customer care and outstanding technical support.

As the need-for-speed increased, 123Telecom added a range of innovative Internet solutions, including Managed Wi-Fi Access, Bonded Broadband, Leased Lines, EFM, Fibre Broadband, Annex-M, Dual-Internet, Line-of-Sight solutions, GSM access and Satellite Broadband.

In 2012, 123Telecom used its expertise in Internet connectivity to return to the telephone solutions market with the introduction of Cloud Telephony solutions.

In 2013, 123Telecom launched the SmartRouter, a low cost flexible router with VRRP technology to deploy multiple connections with resilience. In particular, clients use the SmartRouter to segregate Voice & Data onto separate services, whilst offering full automated failover for resilience.

In 2016, the company will launch its third generation Cloud platform.

123Telecom supplies thousands of telephone lines across the UK. All of our customers receive the same high level of service from our primary office near Cardiff. We never use overseas call centres or call queuing systems.

The installation and maintenance of our telephone line network is sub-contracted back to BT Openreach who employ around 25,500 engineers. This is the same fleet of engineers used by BT themselves.

123Telecom also supplies services through a number of business partners who recommend or re-badge our brand.

Our ability to deliver quality solutions backed by excellent technical support has earned high praise from our customers over the years. Our aim is “to retain customers for life” by going that extra mile.