Cloud Telephony From 123Telecom

  • A full featured phone system that is easy to use
  • Ideal for: Single-site, multi-site or home-workers
  • Replaces Analogue, ISDN2, ISDN30 and feature-line
  • Phones delivered ready for use: Simply plug-n-go
  • No engineer required: Use your existing network cables
  • Free voicemail: Personal or company-wide mailboxes
  • Flexible solution: Grow from 1 to 1000 extensions
  • Up to 10 simultaneous calls on one line with ADSL
  • Up to 120 simultaneous calls on one line with Fibre
  • Advanced high quality desk phones with colour display
  • Optional: Portable phones & conference room phones
  • Optional: Integration with iPhone & Android mobiles
  • Optional: Automated-attendant / IVR menus
  • Optional: Call recording & Call statistics packages

A good telecommunications provider is hard to find

123Telecom take pride in being one of only a few premium quality Cloud telephone system providers in the UK. Our customers hold us in high regard, especially for our personal customer care, technical expertise and our ability to deliver fully configured systems within days.

123Telecom are a one-stop provider offering all the communications services you need for your organisation: Line Rental, Telephone Calls, Broadband, Non-Stop Resilient Internet, Network Switches & Routers, Cloud Telephony, Leased Lines, Inbound Solutions, Multi-Site Networks, Line-of-Sight network bridging, Mobile Integration and CRM Integration.

Whilst our extensive client list includes major UK corporates, international charities and government bodies, we specialise in helping SME companies and small businesses who simply want a supplier who go that extra mile with fair pricing and an ethical business ethos.

In the blue area below, you will see genuine quotes/testimonials from some of our customers.

How we can help your business?

Cloud Telephony Features

  • Flexible 3 or 4 digit extension numbering
  • Direct dial numbers on all extensions “DDI’s”
  • Three divert options for Busy, No-Answer & All calls
  • Inbound Ring Groups, Hunt Groups & Pickup Groups
  • Inbound Caller Presentation with Phone Directory Name Lookup
  • Inbound “Company Name Called” if you have multiple published Numbers
  • Blind and Announced Call Transfer
  • Call transfer to internal or external numbers, such as mobiles
  • Flexible handset movement to a new location if required
  • Music on Hold with bespoke music/message option
  • Call-Waiting permits two calls per handset
  • Multiway call conferencing
  • 500 number address book in phone with alpha search
  • 100 number quick dial address book
  • Route inbound calls differently based on Time-of-day
  • Inbound calls instantly failover to mobiles if power outage
  • Route inbound calls based on caller-id with blacklist option

Hundreds of features as standard

123Telecom Cloud Telephony provides so many features that listing them all would still not convey the power and flexibility we can offer our customers.

Simply tell us how you want your system to work and our team will demystify all the possibilities and implement your requirement without you having to worry about anything technical.

Our solution is incredibly flexible, in that you may not know at the start how your system will be tweaked in the future. As you use the system and talk to our team, we will modify and tweak your configuration at no extra charge until it is exactly how you want it.

123Telecom have a fast-reaction policy. This means that the majority of configuration change requests from our clients are implemented within minutes during normal office hours.

Most reassuringly, 123Telecom are yet to find a customer who needs a configuration or feature that we cannot offer.

Cloud Telephony Options

  • Call recording on selected extensions
  • Web portal for customer controlled configuration changes
  • Web portal for obtaining call statistics reports
  • Wall-board display for call-centre real-time statistics
  • IVR Menus for automated-attendant
  • Inbound fax to email (as PDF attachment)
  • Portable DECT style phones
  • Conference room phone module
  • Operator expansion module(s) for our desk phone
  • “Dual-Seats” for extensions with two handsets
  • iPhone & Android Apps to make your mobile an extension
  • Dual Internet connections for increased resilience
  • Multiple accounts to select outbound number presentation
  • Inbound Call Queuing system
  • Dialling from windows or your CRM System
  • Inbound CRM System Integration

Solutions for all your office Voice & Data needs

Whatever your communications needs, the team 123Telecom will advise how to bespoke your solution with any number of advanced options.

Our technical expertise enables us to deliver projects which other suppliers would be unable to fulfil. If your project warrants a project manager, we will usually be able to provide this service at no extra cost.

If you are thinking about opening a new office, relocating, upgrading your equipment, faster connectivity, linking offices, integrating home workers or simply cost reduction – 123Telecom can help.

We are here to listen to your needs and help deliver a total solution to your total satisfaction.

“123Telecom have streamlined our entire voice operation across 10 sites enhancing our client call handling experience.”

-Tom,  Morleigh Group

“123Telecom systems and level of customer service are second to none, I cannot recommend them enough!!”

-Stuart, Ideal Homes Estate Agent

“The price and superb service from 123Telecom have kept our custom for over 7 years. Superb.”

Stephen, Property Company, London

“Our largest charity customer now has over 80 cloud extensions with 123Telecom. Highly Recommended.”

-Nick, 123Partner, Cardiff

“We have 40 business tenants using Cloud telephony from 123Telecom. Recommended. ”

-Graham, Business Centre Owner